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 When are your office hours?
Our office hours are weekdays from 9 am - 5 pm, we are closed on
weekends and holidays.
When do you offer technical support hours?
We offer technical support hours weekdays 9am - 9pm, and Saturday from
10 am - 2 pm, we are closed on Sundays.
Where are you located?
RiverCity Internet Providers is located at 1724 Tenth Street at R,
Sacramento, CA 95814.
How long has RCIP been in business?
We have proudly been in business since 1996.
What is
your telephone number?
If you are calling from the Sacramento area, please call (916) 491-0600.
If you are calling from the Roseville area, (916) 725-0111.
Fax us: (916) 491-0606
We do not offer an 800 number at this time.
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What do I do if I have received a busy signal?
Please check the local access number we have provided you with to
make sure you are dialing it correctly. Also, check your dial properties
ensuring that features are disabled properly.
Will I get disconnected if I am idle for too long?
If your connection is idle for 30 minutes, our servers will
automatically disconnect you. At any time, you are welcome to
reconnect. You will not be disconnected if your e-mail program is
open and is set to regularly check for new e-mail.
How do I change my password?
Please call us during our office hours and we will change your password.
Alternatively, you can change your e-mail password by logging into your
e-mail account at http://mail.rcip.com
Why is my password not working?
Make sure the password you are entering is correct and in lower case. If
that still fails, please call us during office hours to make sure your
account has not been disabled.
How do I disable call waiting?
To disable call waiting include *70 before the local access
number.
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Are your access numbers local to me?
RCIP offers dial-up numbers within California. Be certain
that you use the correct access number to avoid long distance
charges. It is your responsibility to check with your phone company. If
you move, please do not assume that you are still within our local
calling area. Look up your local access number at this website: http://www.rcip.com/dialup/accessnumber.php
How do I add more e-mail accounts?
Call us during technical support hours. We will create, activate
and guide you through the set-up.
Do you limit the size of my
e-mail messages?
No, we do not directly limit the size of an e-mail message. However, the
inbox storage allocated on our servers is set to 30MB as a default
setting. E-mails over 30MB will be returned to sender. There is no limit
on the size of outgoing e-mail. Please be aware that the recipient's
e-mail must support that size. Also keep in mind that a very large e-mail will
take some time to send and be received via dial-up connection. It
takes approximately 5 minutes per 1 MB on a 56K modem.
My e-mail program is getting stuck on one huge e-mail, where can I go to fix this?
We suggest that you check your e-mail through webmail first. You can
check your e-mail at, http://mail.rcip.com. You will need to delete the e-mail in question to resolve the issue.
Can I retrieve lost e-mail after my computer crashes?
If you are using an e-mail program that removes your e-mail off our
servers, and your computer does crash, you will not be able to retrieve
your e-mail.
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How do I
reduce the amount of junk e-mail?
We now offer a service that will filter out junk e-mail. Visit our main
website: http://www.rcip.com
to learn more about the service, or call us during technical support
hours. If you do not want to sign up for this service, you can also
change your e-mail, which can be done with a phone call to us during
office hours.
How much website space do I get?
Depending on your account, you are entitled to webspace provided by
RCIP. Please call us during technical support hours to find out how much
space you get. To activate webspace, please call us during office
hours.
What will I
need to create my own website with you?
You will need an FTP program to upload your pages on to your designated
space. To create a website you will need a website editor such as
Microsoft FrontPage or Macromedia Dreamweaver. You can find other
software available for free, or for a small fee, at websites like http://www.download.com
or http://www.tucows.com
What are
some popular FTP programs?
WS FTP, Cute FTP, and Smart FTP are just among the many FTP programs
available to you. You may download these programs at: http://www.download.com
please be aware that some FTP programs are not free.
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I have
uploaded my pages, but when I visit it, I don't see it. Why not?
Make sure you have set your main page, the page you would like people to
see when they enter your web address, to default.htm
What forms of payment do you accept?
You can pay by cash, check, money order or credit card. Please call
to inquire about payment terms and scheduling.
What types of credit cards do you accept?
We accept: Visa, MasterCard, American Express and Discover.
How do I
cancel?
A 30 day written request must be received by our office. We accept fax,
US mail or e-mail.
E-mail: accounting@rcip.com
Fax number: (916) 491-0606
Mail Requests to: RCIP
1724 10th Street
Sacramento, CA 95814
When will
you charge my credit card?
Accounting charges credit card payments around the first week of every
month.
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When will I
receive my billing statement?
If you pay by credit card, you will not receive a billing statement.
Otherwise, accounting sends out billing statements in quarterly
invoices.
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General
questions: